Privacy Policy

About this policy

At Zivex, we take your privacy seriously. This privacy policy explains what data we collect, why we do it and how we protect it. We always process your data in accordance with the General Data Protection Regulation (GDPR).

Who is responsible?

Zivex is the data controller for the personal data collected through our website and services.

Zivex — Sleedoornstraat 1, 7621VH Borne, The Netherlands — [email protected] — +31 400 97 578

What data do we collect?

We only collect data that is necessary to help you effectively:

• Contact details (name, email address, phone number) — when you fill in our contact form
• Company details — when you submit a business inquiry
• Technical data (IP address, browser type, operating system) — automatically when visiting our website
• Cookie data — based on your cookie preferences
• Communication data — messages you send us via email or forms

Why do we collect this data?

We use your data for the following purposes:

• To answer your questions and get back to you
• To perform our services and fulfil agreements
• To improve our website and optimise your experience
• To comply with legal obligations
• To collect anonymous statistics about website usage

Cookies

Our website uses cookies. Functional cookies are necessary for the website to work properly. Analytical cookies help us understand how visitors use the website. Marketing cookies are only placed with your consent.

You can adjust your cookie preferences at any time via the cookie banner at the bottom of the page.

Do we share your data?

We never sell your data to third parties. In some cases, we share data with trusted partners who help us deliver our services (such as hosting or email providers). We have data processing agreements in place with these parties to safeguard your privacy.

How long do we keep your data?

We do not keep your data longer than necessary for the purpose it was collected. Contact details from forms are kept for a maximum of 12 months. Financial data is retained in accordance with the legal retention period of 7 years.

Your rights

Under GDPR, you have several rights:

• Right of access — you may request what data we hold about you
• Right to rectification — you can have your data corrected
• Right to erasure — you can request deletion of your data
• Right to restriction — you can request limitation of processing
• Right to data portability — you can request your data in a standard format
• Right to object — you can object to the processing

Would you like to exercise any of these rights? Contact us at [email protected]. We will respond within 30 days.

Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. This includes SSL encryption, secured servers and limited access to personal data.

Changes

We may update this privacy policy from time to time. The most current version can always be found on this page. We will notify you of any significant changes.

Complaints

Do you disagree with how we process your data? We'd love to hear about it so we can resolve it. You also have the right to file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

Questions about privacy?

Have questions about how we handle your data? We're happy to explain. Feel free to get in touch.